At XENOTRAFIC, customer satisfaction is our priority. We strive to provide the best services to meet your expectations. However, if you are not satisfied with your purchase, please review our refund terms below.
2. Eligibility for Refunds
Refunds are only issued under the following conditions:
The request for a refund is made within 30 days of the purchase date.
The service provided was not as described or failed to meet expectations as outlined in the service agreement.
Technical issues from our end prevented the proper delivery or use of the service.
3. Non-Refundable Cases
Refunds will not be issued in the following scenarios:
Change of mind after the service has been rendered.
Failure to use the service within the designated time period.
Any issues caused by user negligence or misunderstanding of the service functionality.
4. Process for Claiming a Refund
To request a refund, please follow these steps:
Contact our support team at [email protected] with your order details and the reason for the refund request.
Our support team will evaluate your request and may ask for additional information.
If approved, the refund will be processed within 7-10 business days.
5. Contact
If you have any questions or concerns about our refund policy, please contact us: